Delivery Schedule

Delivery Rules

To ensure a smooth and efficient delivery experience, please review the following guidelines:

Monthly Delivery Schedule:

• One Delivery Route Per Month: Deliveries will be made once a month at the beginning of the month.
• Delivery Day: Your order will be delivered on the 15th of the month.

Available Boxes: We will notify you via email with updates on upcoming orders and any excess inventory.

Delivery Requirements:

• Delivery Location: Please ensure that you will be able to meet along our delivery route. This route will have central meeting points. We will not accommodate home delivery on this route. 
• Presence Required: Someone must be present to receive the delivery. If you cannot be available, please arrange for someone else to accept the delivery on your behalf.
• Delivery Time Window: We will provide a time window for delivery closer to the scheduled date. Please ensure availability during this window.

Payment and Cancellation:

• Payment: Full payment is required at the time of order placement. We accept various payment methods for your convenience.
• Cancellation Policy: Orders can be canceled up to 10 days before the scheduled delivery date for a full refund. Cancellations made within 10 days of delivery will be subject to a cancellation fee.

Special Instructions:

• Delivery Instructions: If you have any special delivery instructions or access requirements, please provide these details when placing your order.
• Contact Information: Ensure that your contact information is up to date, including your phone number and email address, so we can reach you if needed.

Mail Orders:

• All mail orders will be shipped on Monday mornings. 

Customer Support:

• If you have any questions or concerns about your delivery, please contact us at info@bonvivre.us

Thank you for your cooperation and for choosing Bon Vivre. We are committed to providing you with the best quality grass-fed beef and a seamless delivery experience.